Cancellations & Withdrawals
Cancellations & Refunds

It is the responsibility of the student to make an application for a refund. To do this you must formally withdraw by completing and submitting an Enrolment Cancellation form or an Enrolment Amendment form to one of the Institute’s Customer Service Centres. These forms are available from any Customer Service Centre or online at the Student Lounge.

Certificate I to IV Government funded courses

A student who officially withdraws by submitting a completed Enrolment Cancellation or Amendment (SDM-004)

  • Before the course commences will be eligible for a full refund minus an administration fee of $55.

  • Within four weeks of the course commencement date will receive a refund of fees paid, less fees associated with completed units of competency (where a Grade has been applied) and an administration fee of $55. Where Units of Competency have been achieved, a Statement of Attainment will be issued to the student.

  • Beyond four weeks of their course commencement date, will not receive a refund.

For Self-funded Enrolments

A self-funded enrolled student who officially withdraws by submitting a completed Enrolment Cancellation or Amendment (SDM-004)

  • Before the course commences will be eligible for a full refund minus an administration fee of $55.

  • After the course commencement date will be eligible to receive a refund of fees paid, less fees associated with completed units of competency (where a Grade has been applied) and an administration fee of $55. Where Units of Competency have been achieved, a Statement of Attainment will be issued to the student.

Withdrawal to accept a place at another tertiary institution
If you are taking a place at another tertiary institution* within the first 4 weeks of the South West TAFE course commencing, a full refund will be issued.

*Please Note: Proof of enrolment at the alternate education provider is required to process the refund.

For Diploma and Advanced Diploma courses

A full refund of tuition fees is available up until the census date with the exception of where VET Course Assurance has been activated in relation to a unit of study.

Material Fees

In all circumstances, the refund of unused materials is at the discretion of the teaching department ( some materials cannot be refunded due to health regulations)

Please Note: All refunds are subject to the student having no outstanding commitments with South West TAFE, including outstanding Library, Department, Equipment or Student Loans.

Special Circumstances

you are unable to officially withdraw within the required timelines (within the first 4 weeks of the course commencement date) to be eligible for a refund due to extenuating circumstances, you may write to state your case to:
Registrar
South West TAFE
P O Box 674
Warrnambool 3280
Or email info@swtafe.vic.edu.au

ONLY written claims for Special Consideration will be addressed.

For Short Course Enrolments
Short Courses

Refund

More than 5 business days prior to course commencement date Course refund – less a $20 administration fee
Less than & including 5 business days prior to course commencement date No refund - transfer to the next available identical course may be requested. A $20 administration fee will be charged for 2nd and subsequent transfers.
Course commencement date and after No refund/No transfer/No substitutions

  • Where the course is cancelled by South West TAFE a full refund will apply.
  • Approved Corporate/Business clients can substitute/transfer an enrolment in the same course, up to 24hrs prior to the commencement date.


If you are unable to officially withdraw within the timelines required for a refund due to extenuating circumstances, please contact the Short Course Co-ordinator within 10 working days of the course commencement. Each case will be considered individually.

Contact us


Cancellations & Withdrawals
Cancellations & Refunds

It is the responsibility of the student to make an application for a refund. To do this you must formally withdraw by completing and submitting an Enrolment Cancellation form or an Enrolment Amendment form to one of the Institute’s Customer Service Centres. These forms are available from any Customer Service Centre or online at the Student Lounge.

Certificate I to IV Government funded courses

A student who officially withdraws by submitting a completed Enrolment Cancellation or Amendment (SDM-004)

  • Before the course commences will be eligible for a full refund minus an administration fee of $55.

  • Within four weeks of the course commencement date will receive a refund of fees paid, less fees associated with completed units of competency (where a Grade has been applied) and an administration fee of $55. Where Units of Competency have been achieved, a Statement of Attainment will be issued to the student.

  • Beyond four weeks of their course commencement date, will not receive a refund.

For Self-funded Enrolments

A self-funded enrolled student who officially withdraws by submitting a completed Enrolment Cancellation or Amendment (SDM-004)

  • Before the course commences will be eligible for a full refund minus an administration fee of $55.

  • After the course commencement date will be eligible to receive a refund of fees paid, less fees associated with completed units of competency (where a Grade has been applied) and an administration fee of $55. Where Units of Competency have been achieved, a Statement of Attainment will be issued to the student.

Withdrawal to accept a place at another tertiary institution
If you are taking a place at another tertiary institution* within the first 4 weeks of the South West TAFE course commencing, a full refund will be issued.

*Please Note: Proof of enrolment at the alternate education provider is required to process the refund.

For Diploma and Advanced Diploma courses

A full refund of tuition fees is available up until the census date with the exception of where VET Course Assurance has been activated in relation to a unit of study.

Material Fees

In all circumstances, the refund of unused materials is at the discretion of the teaching department ( some materials cannot be refunded due to health regulations)

Please Note: All refunds are subject to the student having no outstanding commitments with South West TAFE, including outstanding Library, Department, Equipment or Student Loans.

Special Circumstances

you are unable to officially withdraw within the required timelines (within the first 4 weeks of the course commencement date) to be eligible for a refund due to extenuating circumstances, you may write to state your case to:
Registrar
South West TAFE
P O Box 674
Warrnambool 3280
Or email info@swtafe.vic.edu.au

ONLY written claims for Special Consideration will be addressed.

For Short Course Enrolments
Short Courses

Refund

More than 5 business days prior to course commencement date Course refund – less a $20 administration fee
Less than & including 5 business days prior to course commencement date No refund - transfer to the next available identical course may be requested. A $20 administration fee will be charged for 2nd and subsequent transfers.
Course commencement date and after No refund/No transfer/No substitutions

  • Where the course is cancelled by South West TAFE a full refund will apply.
  • Approved Corporate/Business clients can substitute/transfer an enrolment in the same course, up to 24hrs prior to the commencement date.


If you are unable to officially withdraw within the timelines required for a refund due to extenuating circumstances, please contact the Short Course Co-ordinator within 10 working days of the course commencement. Each case will be considered individually.

Contact us